FAQ


General 

What does “Petite” and “Regular” mean?

MECS has created a ‘Petite’ range for women who stand 162cm and below, and a ‘Regular’ range for women who stand 163cm and above. If you are interested to find out more information, click HERE!

Are my personal details kept private?

Yes! Please rest assured that we respect and will keep all information shared with us private and confidential. We will promise not to use your personal information under any circumstances without prior consent. Find out more information HERE.

I can't remember my password. What should I do?

Simply log in to the personal account page and click ‘Forgot Password’ link and an email will be automatically sent to you on how to reset your password.

How do I subscribe or unsubscribe to the newsletter?

If you would like to subscribe to our newsletter, please scroll to the bottom of our website page and enter your email in our subscription box.

Alternatively, if you would like to unsubscribe to our newsletter, you can use the link at the bottom of any e-newsletter sent to you.

 

Shopping

Do you have a size guide?

Yes, we do! Check out our size guide HERE!

How do I ensure that the clothes fit me?

Each design will have its specific measurements as part of the clothing description. All products are sold based on the international sizing guides. Familiarize yourself with our sizes HERE!

Will an item be restocked?

Thank you for loving our designs! Please drop us an email at sales@mecslabel.com with the product name, description and your request. We will try our best to bring back your favourite designs.

Alternatively, stay updated with our collections through our e-newsletter and social media platforms. We would love to hear from you!

Do you provide returns?

Yes, we do! Check out more information HERE!

How do I make a return?

Follow our step-by-step guide HERE to make a return.

What should I do if I've received a defective/incorrect item?

We are truly sorry for not providing something of standard. We would like to correct it promptly. Please click HERE to see how we can make it up to you!

 

Ordering

Do I need an account to make purchases?

No, there are no obligations to set up an account with us. However, it is advisable to set one up as it can save your personal and shipping details for your subsequent purchases and track your orders.

Setting up an account is easy! Click HERE to create one now.

How do I make an order?

It’s simple! First, select your desired item, and choose your preferred range, size, and quantity. Add your item(s) to your cart. Once you are done shopping, click the shopping cart icon on the top right corner. Check you information and enter your preferred delivery option before checking out. Next, enter your personal details and shipping address before finally making your payment and completing your order. An email confirmation will be sent to you, so just sit back, relax and wait for your order to arrive!

How do I use my discount code or a cash voucher?

Simply enter your discount code or a cash voucher reference number at the right column bar of our payment page before processing your payment.

Can I cancel my order after confirmed?

Unfortunately orders made cannot be changed or cancelled once confirmed. This includes changing of shipping address.

What are the payment options?

Payment can be made through Paypal’s secured payment system.

 

Shipping

What are the delivery methods?

We offer a standard courier service that will deliver directly to your doorstep within 1 -3 days of confirming your order.

Can I collect my order?

Yes you can! You can choose to collect your parcel at your preferred POPStation. Click here for more details.

Do you ship internationally?

We ship to West Malaysia but will be expanding our services to ensure you are able to own a MECS piece no matter where you are.

Do you deliver on weekends?

Yes! We do deliveries on Saturdays.

I haven't receive my parcel. Who do I contact?

Please contact our delivery service provider to find out why HERE. Otherwise, please contact sales@mecslabel.com